Prisma: Incident Management and Maintenance Requests
The app Prism is a tool developed by the UPV Maintenance Service that aims to facilitate communication between building users and the ETSIE Area Supervisor or Maintenance Technician—in our case, José Vicente Ferri.
The purpose of this platform is to report malfunctions or failures in the HVAC, electrical, or plumbing systems, or any other issue related to building maintenance that requires repair. Depending on the scope and nature of the problem, it will either be handled directly by the Area Supervisor or forwarded to the Office of the Vice President for Campus Affairs for prompt resolution, at which point it will be converted into a work order.
This is a very simple tool, and its main advantage lies in the ability to communicate the issue or problem directly and immediately to the area supervisor while also tracking the Job Application created, with the opening and closing dates recorded.
Although the tool is managed directly by the Area Supervisor, he works in close collaboration with the Center’s Assistant Director of Infrastructure and Maintenance, whom you can contact at any time if you have any questions (infraestructuras-etsie@upv.es).
Tutorial on How to Use the PRISMA App
Occupational Safety and Health Management Unit
Integrated Occupational Health and Safety Service